Workforce management for contact centres
Plan your contact centre
without the spreadsheet.
Forecasting, rostering and adherence, connected to the platform your contact centre already runs on. No long implementation project, and no consultants.
Free forever · No cap on employees
How setup works
That is the whole thing. There is no phase two.
01
Connect your platform
Point Hive65 at the contact centre platform you already use. It reads your queues, your groups, your employees and your interaction history.
02
Forecast from your own data
Volume, handling time and shrinkage, built from what actually happened on your floor. Not an industry template. Not last year’s spreadsheet.
03
Publish the roster
Check coverage before you commit, then publish. Every employee sees their shifts the moment it goes live, and adherence starts tracking itself.
Who it is for
A planner, a team lead and an employee each want something different from a schedule. Hive65 is built for all three.
For planners
“I rebuild the same spreadsheet every Monday.”
Forecast, roster and re‑plan in one place, with coverage you can see before you publish rather than after someone complains.
See the planner view →For team leads
“I find out about the gap the next morning.”
Live status for every group and every employee on the floor, and an alert while there is still time to do something about it.
See the team lead view →For employees
“I asked for leave and heard nothing for a week.”
Your roster weeks ahead, shift swaps that route themselves, and a leave request you can actually track to an answer.
See the employee view →What is included
Six things, all of them finished.
Forecasting
Volume, handling time and shrinkage forecasts built from your own interaction history, down to fifteen‑minute intervals. Run scenarios side by side before you commit to one.
Rostering
Generate rosters against the forecast with contracts, skills and working rules already applied, then adjust by hand where the machine gets it wrong.
Adherence
What you planned against what actually happened, interval by interval, live. Not a report you read on Friday about Monday.
Leave
Requests, approvals and balances in one queue, with the coverage consequence of saying yes shown before you say it.
Live insights
Real‑time status for every group and employee, so a team lead can see the floor without walking it or asking for a status update.
Reporting
Forecast accuracy, adherence and utilisation across groups and intervals, exportable when someone upstairs asks for the numbers.
12 hours
a week of planning time given back at a 400‑seat utility, once the forecasting and rostering stopped happening in a spreadsheet.
Customer named on request.
€0
and we mean it. Every employee, every feature listed above, no headcount cap, no card, no trial clock counting down in the corner.
Free is the product, not the demo.
Help, where you need it
Nobody should have to sit through training to use a roster.
Ask Buzz
An assistant built into the product. Ask who is working today, how many people are off next week, or what adherence looked like yesterday, and it answers from your own data rather than from a manual.
Help on the page you are on
Guidance sits beside the setting it describes, so nobody is reading documentation in one window and clicking in another. Every screen explains its own numbers.
Guides and walkthroughs
Written guides and short videos covering setup, forecasting, rostering and adherence — including the questions people actually ask in their first fortnight.
Pricing
One plan, no tiers to compare, and nothing to work out per employee.
Free
Forecasting, rostering, adherence, leave and live insights.
€0 per employee, per month
- Unlimited employees — no headcount cap
- Every feature listed above, for every employee
- Connects to your contact centre platform
- Not a trial — it does not expire
A paid Pro tier is coming — scheduled reporting, external delivery and API access. The free plan stays free, and stays uncapped.
See it on your own data
Tell us how your contact centre runs today and we will show you Hive65 working on your own numbers.
Talk to usFree forever · No cap on employees